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Welcome China - Washington, DC’s official certification program and guide to attracting the Chinese travel and tourism market

Program Requirements

Please review the Welcome China Program requirements for your business below.

 

Attractions:

Attractions must meet any 3 of the criteria below and attend at least one DDC-led training each year to become Welcome China certified:

  • Clear signage or international symbols– i.e. smoking areas, elevator, etc.
  • Chinese language map/materials/subtitles
  • Chinese language content on website
  • Chinese language tour options
  • Mandarin speaking staff, clearly identifiable
  • Visitor-facing staff trained in Chinese culture and etiquette
  • Free and easily accessible Wi-Fi (with either one click or clear instructions with screenshots)
  • Booking available in Chinese or through a Chinese OTA
  • Accept a form of Chinese payment – WeChat pay, Alipay or UnionPay
  • Active Chinese social media accounts (WeChat, Weibo, etc.)
  • Chinese food/drink options (if applicable)

Register Here

 

Hotels:

Hotels must meet any 5 of the criteria below and attend at least one DDC-led training each year to become Welcome China certified:

  • Clear signage or international symbols– i.e. smoking areas, elevator, etc.
  • Chinese language map/materials/subtitles
  • Chinese language content on website
  • Free and easily accessible Wi-Fi (with either one click or clear instructions with screenshots)
  • Smoking areas/rooms with clear signage
  • Inclusive room rates (breakfast, tax, Wi-Fi, etc.)
  • Chinese language reservation capability or the ability to book through a Chinese OTA
  • Accept a form of Chinese payment – WeChat pay, Alipay or UnionPay
  • RMB exchange services
  • Mandarin speaking staff, clearly identifiable
  • Visitor-facing staff trained in Chinese culture and etiquette
  • Provide hot water/Chinese tea in guest rooms
  • Provide robes and slippers in room
  • Provide free bottles of water in rooms
  • Provide international adaptors
  • Chinese language TV channels/newspaper
  • Chinese breakfast and/or room service options
  • Chinese social media accounts (WeChat, Weibo, etc.)

Register Here

 

Restaurants:

Restaurants must meet any 3 of the criteria below and attend at least one DDC-led training each year to become Welcome China certified:

  • Mandarin speaking staff, clearly identifiable
  • Visitor-facing staff trained in Chinese culture and etiquette
  • Offer hot water to Chinese clients, as well as beverages without ice
  • Chinese language menu OR a menu with photos of the food
  • Free and easily accessible Wi-Fi (with either one click or clear instructions with screenshots)
  • Accept any form of Chinese payment – WeChat pay, Alipay or UnionPay
  • Give a receipt with suggested gratuity
  • Chinese language content on website

Register Here

 

Retailers:

Retailers must meet any 3 of the criteria below and attend at least one DDC-led training each year to become Welcome China certified:

  • Clear signage or international symbols– i.e. smoking areas, elevator, etc.
  • Chinese language map/materials
  • Chinese language content on website
  • Mandarin speaking staff, clearly identifiable
  • Visitor-facing staff trained in Chinese culture and etiquette
  • Free and easily accessible Wi-Fi (with either one click or clear instructions with screenshots)
  • Chinese food/drink options (if applicable)
  • Accept any form of Chinese payment – WeChat pay, Alipay or UnionPay
  • Chinese social media accounts (WeChat, Weibo, etc.)

Register Here

 

Sightseeing & Transportation:

 

Sightseeing and transportation companies must meet any 3 of the criteria below and attend at least one DDC-led training each year to become Welcome China certified:

  • Chinese language materials (brochures, map, website, subtitles)
  • Chinese language tour options (audio or in-person)
  • Mandarin speaking staff, clearly identifiable
  • Visitor-facing staff trained in Chinese culture and etiquette
  • Booking available in Chinese or through a Chinese OTAs
  • Accept any form of Chinese payment – WeChat pay, Alipay or UnionPay
  • Tip expectations clearly indicated in pricing
  • Chinese social media accounts (WeChat, Weibo, etc.)

Register Here

 

Questions about program requirements or registration? Email us at [email protected].