A free training program to assist frontline hospitality workers in the DC area.
Want to help Washington, DC visitors explore everything the city has to offer as a recognized expert? This free 10-minute video provides you and your staff with the top things they need to know about Washington, DC. Start with our welcome video, then explore the resources below.
Looking for more information?
Email [email protected] or call 202-789-7000 to request personalized training for your team.
Check out The Washington, DC Welcome below.
Para ver la bienvenida a Washington, DC, deslice hacia la derecha.
David Kaspryzyk, General Manager, Embassy Suites by Hilton
"It helps create an immediate connection to Washington, DC, builds pride in our city and reinforces that every team member plays an important role as an ambassador to DC. The video sets a positive, welcoming message and supports a consistent guest experience for everyone."
Previous Webinars
CJ Brenner, Compliance Analyst, Boating in DC/Guest Services Inc.
"[The Washington, DC Welcome] is an essential tool for preparing staff to succeed in the tourism industry... It provides a clear, engaging overview of Washington, DC’s history, landmarks, neighborhoods and visitor expectations, helping employees feel confident representing the city... This onboarding experience empowers staff to deliver accurate information, exceptional hospitality, and memorable experiences to visitors from around the world. "
