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We are open for business during this time frame. We want you to know we are here for your accommodations and needs. If you have a rooms request, whether it is a group request or individual request, please visit our web-site at www.inndc.com for our pricing or call us at 202-483-2000.
We are following the IHG way of cleaning, below:
I hope this message finds you and your loved ones safe and in good health. As a valued business partner of IHG and at Holiday Inn Washington DC-Central/White House, I want to inform you of the latest from IHG on our commitment to cleanliness.
More information is also available at www.ihg.com/clean, including a video explaining actions being taken to reassure guests that their rooms will meet IHG’s high standards of cleanliness.
New expert cleanliness partner and Global Cleanliness Board
In addition to IHG’s existing relationships with Ecolab and Diversey, IHG is now partnering with Cleveland Clinic to expand the IHG Way of Clean program with new science-led protocols and service measures. James Merlino, Chief Clinical Transformation Officer at Cleveland Clinic, brings deep expertise in key areas of science and medicine, and will sit on IHG’s Global Cleanliness Board – a group of IHG Operations, Health and Safety, and Guest Experience experts who, together with a range of external specialists, will work to develop best practices and implement solutions.
IHG Clean Promise
IHG is launching a Clean Promise that will roll out globally in June. It will become a global brand standard, demonstrating IHG’s dedication to the updated measures and a clean stay.
Here is how the Clean Promise will work at Holiday Inn Washington DC-Central/White House :within two hours after check-in, a guest will be able to let our hotel team know if their room does not meet the Clean Promise. We will confirm the issue and either make every effort to resolve it to the guest’s satisfaction in the current room or offer to move the guest to another room of equal or greater value that meets the Clean Promise. If another room is not available, we will work with the guest to make it right.
These additional measures build on our existing best-in-class approach to cleanliness to help your travelers feel safe. It will be an ongoing conversation as IHG continues to work closely with Cleveland Clinic and other partners to understand best practices and define solutions that meet the new health and safety expectations brought on by Covid-19. I will continue to regularly communicate with you about IHG’s latest plans, processes and solutions.
As always, thank you for your partnership. My team and I are here to support you, so please don’t hesitate to reach out with any questions or additional suggestions on how we can continue to enhance our approach.
Thank you and be well.